FAQs
Product
Are they easy to install?
Are they easy to install?
- Easy for both men and woman.
- Having detailed instruction video.
- Installing time: 30m-2h (depend on the kind of product)
Does it get termites?
Does it get termites?
- The wood is thoroughly treated before processing.
- A protective spray coating is applied to the finished product.
- It is carefully packaged to prevent moisture and mold, avoiding termite damage.
What is the weight of a packaging?
What is the weight of a packaging?
From 22 - 100 pounds (depend on the kind of product)
Do you offer customization options?
Do you offer customization options?
Yes, we provide personalized design services to tailor our products to your unique needs.
How should I care for and maintain my furniture?
How should I care for and maintain my furniture?
We include care instructions with every product. Generally, regular dusting and using gentle, appropriate cleaning products will help maintain your furniture.
What materials do you use in your furniture?
What materials do you use in your furniture?
Our furniture is crafted using diverse high-quality woods, sustainable materials such as solid wood, drift wood. You can contact our consulting team to get detailed information about the type of wood we use.
Shipping & Delivery
Do you offer international shipping?
Do you offer international shipping?
Currently, we only offer nationwide shipping within the United States.
How long will it take to receive my orders?
How long will it take to receive my orders?
Typically, orders arrive within 10-17business days after shipment. You'll receive tracking information via email once your order leaves our warehouse, so you can monitor its progress.
How much does shipping cost?
How much does shipping cost?
Shipping is free, you don’t have to pay any shipping fees.
How do I track my order?
How do I track my order?
Once your order leaves our warehouse, you'll receive an email with your tracking details. This lets you follow its journey to your door. Please note that the tracking becomes active once the carrier has your package.
Alternatively, you can visit our website and go to the 'Track Your Order' section, then fill in the required information such as your order number and email/phone number or tracking number to track your order.
What payment options do you accept on your website?
What payment options do you accept on your website?
- Visa
- Mastercard
- American Express (AMEX)
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Shop Pay