What is ET Woodcrafts VIP?
ET Woodcrafts VIP is reserved for clients who value priority and elevated service. Tailored for loyal customers and trusted partners, this tier provides expedited production, quicker delivery, and personalized support from consultation to installation.
VIP Benefits
Express Production & Delivery
- Receive your handcrafted furniture in 7-10 days.
- Your order is prioritized in production.
- Dedicated workshop scheduling.
- Express shipping service.
- Delivery time up to 2x faster than standard customers.
At-Home Installation & Repair Service
- On-site installation support.
- Dedicated repair service if needed.
- Long-term maintenance guidance.
24/7 Dedicated Support
- Priority response channel.
- Personalized design consultation.
- Immediate support for order tracking or adjustments.
Who Qualifies for ET Woodcrafts VIP?
ET Woodcrafts VIP status is granted based on your purchasing history
and ongoing connection with our brand
Active VIP
you have completed 2 or more purchases.
Your total spending exceeds $5,000.
You have placed an order within the last 90 days.
High-Value VIP
You have completed 2 or more purchases.
Status Updates
FAQs
Everything You Need to Know About Your VIP Status
01 | How can I check my current VIP status?
You can quickly view your VIP status by logging into your ET Woodcrafts account.
After registering and signing in, your customer level will be shown automatically based on your purchase history and interactions. Our system updates your status instantly, with no need for any application or manual request.
If you haven't created an account yet, just sign up using the email you used for your purchases to check your current status.
02 | Are custom orders included in VIP priority?
Yes. Custom projects placed by VIP clients are scheduled with production priority and receive dedicated consultation support.
While handcrafted customization still requires careful attention to detail, VIP projects are scheduled
ahead in our workshop queue to ensure a smoother and faster turnaround whenever possible.
03 | Can I transfer my VIP status to another account?
VIP status is linked to your registered account and purchase history, so it cannot be directly transferred
to another account.
If you need to update your account details or consolidate multiple accounts under one email, our support team will be happy to assist in reviewing your case and ensuring your purchase history is properly reflected.
04 | What happens if I do not purchase for several months?
If no new purchase is made within 180 days, your VIP status will transition to Potential VIP.
This simply means your priority benefits are temporarily paused. Your full VIP status can be restored at any time with a new qualifying purchase.
05 | What happens if I lose my VIP status? Can I restore it?
If your VIP status changes due to inactivity, it simply means your account no longer meets the current qualification criteria.
The good news — VIP status can be restored at any time. Once you place a new qualifying order and
meet the required spending or activity conditions, your VIP tier will be automatically reactivated.
There is no penalty and no manual application needed — your status always reflects your most recent engagement with ET Woodcrafts.